Return & Refund
If you are not happy with your goods we offer a full refund policy. All we ask is please let us know.
You may return items in a new and unused condition. Items should be returned in the original packaging, if tags have been removed we may be unable to process a refund. If you want to cancel/return your order you must tell us within 90 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items.
Please note: Rapscallions.co is not responsible for any return shipping costs ( from 20.11.2022)
Complete the returns form on your despatch note and include it with the item. If you no longer have the despatch note, please include the following information with the return:
Name, Billing address and a contact telephone number
Email address (the one you use to log on to your account with Rapscallions.co)
Order number (you can get this by logging on to My Account or from your despatch note)
A brief description of the item
Reason for return using the following codes:
Faulty
Incorrect item delivered
Arrived too late
Unwanted gift
Unsuitable
Doesn't fit
Other
Repack the item as securely as possible and send an email to us rapscallions.co@gmail.com .
When your return had been excepted we will send you the return address via email.
Returns sent by post are at your own cost. Make sure you obtain a proof of postage.
You can email us at rapscallions.co@gmail.com
Thank you.Mesi & Tim