Return & Refund

CHRISTMAS RETURNS POLICY: We've extended usual limit for returns. Any purchases made online  between 12 October and 24 December 2023 can be returned up until 28 January 2024. For purchases made from 25 December onwards, our normal refund policy will apply.  

If you are not happy with your goods we offer a full refund policy. All we ask is please let us know.

You may return items in a new and unused condition. Items should be returned in the original packaging, if tags have been removed we may be unable to process a refund. If you want to cancel/return your order you must tell us within 90 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items.


Please note:  is not responsible for any return shipping costs ( from 20.11.2022)


Complete the returns form on your despatch note and include it with the item. If you no longer have the despatch note, please include the following information with the return:

Name, Billing address and a contact telephone number

Email address (the one you use to log on to your account with

Order number (you can get this by logging on to My Account or from your despatch note)

A brief description of the item

Reason for return using the following codes:


Incorrect item delivered

Arrived too late

Unwanted gift


Doesn't fit




Repack the item as securely as possible and send an email to us  .

When your return had been excepted we will send you the return address via email. 


Returns sent by post are at your own cost. Make sure you obtain a proof of postage. 


You can email us at

Thank you.

Mesi & Tim